The Pointe at Castle Hill Resort & Spa

Maddie, who checked us in, was extremely sweet and helped us navigate the property. We had an issue with the air-conditioning not working in our room at check-in. She tried to resolve it and find us another room. Nate in maintenance tried to resolve the air-conditioning issue in both rooms we were given. There was some issue that was beyond normal means. Working with his boss and Maddie, they were able to accommodate our stay in a room with air-conditioning. They all were so personable, caring, looking to make our stay comfortable. We were grateful for these two people and how genuine they were. We will definitely come back because of them. Maddie also had checked us in for dinner at the castle. She was a wealth of knowledge of the history and we decided to stay in one of the rooms in the castle soon. Kelly was our waitress making our dinner there exceptional with her kindness and knowledge. The food was exceptional to add.

The pool and hot tub were very clean. We stopped for one overnight stay before heading to Maine, and the room that we stayed in was very clean, and spacious. The front desk staff were very friendly, and helpful. They are treasures!

Loved the vibe of the place, staff very friendly, found out later about the castle and it's history, so will check out the restaurant next visit. A very nice place overall - nice location, enjoyed pool and hot tub apres ski.

King room was spacious and comfortable with places to sit without having to be always on the bed. Nice window covers for privacy and blocking early morning light.

Everything is according to the price. Do not expect newly remodeled rooms and super comfy beds for the price they charge. There is always a balance between quality and price and this hotel right on spot. Could it be better- sure but its not going to be at this price point. If someone is looking for perfection- look somewhere else and be ready to pay much more.